Refund policy

Before You Order

Please read the terms of this store before ordering, and order only if you agree to them. If you do not accept these terms, please do not place an order.

If you have any questions, you are welcome to raise them in the Q&A section and Fresh Air Peterburg will be glad to answer.

Return and Exchange Conditions

Under the Consumer Protection Act, you have a 7-day cooling-off period from the date of delivery (inclusive), during which you may request a return or exchange.

Returns and exchanges can be processed only if the following conditions are met:

The product has not been installed or used and remains in its complete original packaging.
The product, accessories, instruction manual and any free gifts are returned complete.
The product was defective on delivery or does not match the order.

Cases Where Return or Exchange Is Not Possible

The product has been installed on a vehicle or shows signs of use.
The product has been damaged, scratched or deformed through human causes.
The 7-day cooling-off period has expired.
No proof of purchase can be provided.
Damage caused by improper installation is not accepted for return or exchange under any circumstances.

Basis of Shipment and Allocation of Responsibility

This store ships based on the vehicle model, year and exterior details provided by the customer.

If the buyer provides incorrect information, the resulting return and exchange shipping costs and other charges are payable by the buyer.

If the seller ships the wrong item due to a quality control error, the seller bears the cost.

Identifying the Vehicle Model

If the vehicle you wish to order for falls in a transition year between old and new models, please determine the model yourself when ordering.

If you are unable to determine it, please provide photographs of the vehicle and the seller will assist with identification.

If you do not cooperate with this, any costs arising from an incorrect shipment are payable by the buyer.

Packaging Requirements for Returns and Exchanges

When returning or exchanging, the buyer must pack the product properly and tape it securely inside the box, so that it cannot move and be damaged in transit.

Returns and exchanges cannot be accepted where the product is damaged due to inadequate packaging.

Completeness Requirement for Returns and Exchanges

Returned or exchanged products must be sent back complete and undamaged, in the same packaging as originally supplied, together with any free gifts and accessories.

Return and Exchange Procedure

Please contact us first by email or telephone, stating the reason for the return or exchange.
Once confirmed, we will provide the return address and an explanation of the return procedure.
Please pack the product completely and send it back. A trackable shipping method is recommended.
Once we have received the returned product and confirmed it is in order, a refund will be issued to the original payment account within 7-14 working days.

Return Shipping and Handling Fees

Defective or incorrectly shipped products: return shipping is paid by us.
Returns not due to a defect (for example ordering the wrong vehicle model): the buyer pays a handling fee of NT$200 plus shipping both ways.

After the 7-day inspection period the product is deemed accepted and cannot be returned or exchanged.

Handling of Defects

If you find a defect, please submit a return or exchange request within 7 days of delivery. The product must also be complete and undamaged, otherwise the request cannot be accepted.

Repair of Broken Products

If a product breaks, Fresh Air Peterburg offers a repair service. Alternatively you may refer to our self-repair videos (on our website or YouTube channel) and request a repair parts kit.

Warranty Card and Instruction Manual

Products from this store are supplied with a product warranty card and an installation and operating manual. Please read the notes and warranty terms on the warranty card carefully before installation.